Basic Technical Support Specialist Cover Letter

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8916 Datapoint, St. Paul, MN 78229, (651) 777-7777,
March 30, 2006
USDA, Marketing and Regulatory Programs (MRP)
Human Resources-Staffing
100 N. 6
Street, Suite 510C
Minneapolis, MN 55403-1588
Attention: Lisa Heath
Dear Ms. Heath:
Please find enclosed my resume for the position of Information Technology Specialist-
Customer Support, GS-2210-07/12, Announcement Number: 2462-2006-0017 My relevant
qualifications include the following:
I am an analytical, bilingual, creative, results-oriented professional with extensive desktop,
hardware, and application support experience. Experiences include systems maintenance,
management, and customer-oriented support; excellent communication skills with both
technical and end-user communities; and extensive PC component installation, configuration,
and troubleshooting skills.
I have had the opportunity to work on a number of computer-related projects. I have been a
part of several successful projects ranging from USAA to the University Health Systems, and
most recently Brooks Army Medical Center. I have had excellent exposure to a variety of
operating systems, hardware, and network connections..
I would be an asset to your organization because:
I have attained a high level of knowledge and expertise while working on past projects with
cross-cultural teams and customers.
I have six years of past work-related experience, providing level I and II support in a large-
organization enterprise environment.
Thank you for your time and consideration. I look forward to your response.
Robert L. Walker
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